Terms of Service and Privacy Policy for Twin Wicks Digital Solutions
Welcome to Twin Wicks Digital Solutions ("Company," "we," "our," or "us"). These Terms of Service ("Terms") govern your access to and use of our website, services, and products. By accessing or using our services, you agree to be bound by these Terms.
By accessing and using Twin Wicks Digital Solutions' services, you accept and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our services.
Twin Wicks Digital Solutions provides AI product design, custom web application development, AWS cloud architecture, and related digital services. Our services include but are not limited to:
You must be at least 18 years old and have the legal capacity to enter into contracts to use our services. By using our services, you represent and warrant that you meet these requirements.
Some services may require you to create an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.
All projects begin with a consultation and proposal outlining scope, deliverables, timeline, and pricing. Services commence upon acceptance of the proposal and receipt of initial payment.
Any changes to the agreed-upon scope of work must be documented in writing and may result in adjusted pricing and timelines.
Clients are responsible for:
Pricing for services is outlined in individual project proposals. All prices are in USD unless otherwise specified.
Payment terms vary by project and are specified in the project proposal. Typical payment structures include:
Late payments may result in project suspension and may incur late fees. We reserve the right to charge interest on overdue amounts at a rate of 1.5% per month or the maximum rate permitted by law, whichever is lower.
Refund policies are project-specific and outlined in individual proposals. Generally, consultation fees are non-refundable. For development projects, refunds are prorated based on work completed.
Clients retain ownership of all materials, content, and intellectual property provided to us for use in projects.
Upon full payment, clients receive ownership of custom-developed deliverables as specified in the project agreement. This includes source code, designs, and documentation created specifically for the client.
We retain ownership of:
Projects may incorporate third-party software, libraries, or services subject to their own licenses. Clients are responsible for compliance with such licenses.
Both parties agree to maintain confidentiality of proprietary information shared during the course of the business relationship.
Confidentiality obligations do not apply to information that:
We warrant that services will be performed in a professional and workmanlike manner consistent with industry standards.
EXCEPT AS EXPRESSLY PROVIDED, SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
While we strive for excellence, we do not guarantee specific business results, rankings, traffic, or revenue from our services.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, TWIN WICKS DIGITAL SOLUTIONS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.
OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATED TO SERVICES SHALL NOT EXCEED THE AMOUNT PAID BY CLIENT FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM.
You agree to indemnify, defend, and hold harmless Twin Wicks Digital Solutions and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:
These Terms remain in effect while you use our services or until terminated by either party.
Clients may terminate services with written notice. Termination does not relieve payment obligations for work completed or in progress.
We reserve the right to terminate services if:
Upon termination, client access to services will cease, and any outstanding payments become immediately due.
In the event of any dispute, both parties agree to first attempt to resolve the matter through good-faith negotiations.
If informal resolution fails, disputes shall be resolved through binding arbitration in Lake County, Illinois, in accordance with the rules of the American Arbitration Association.
You agree to resolve disputes on an individual basis and waive any right to participate in class actions.
These Terms shall be governed by and construed in accordance with the laws of the State of Illinois, United States, without regard to its conflict of law provisions.
We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website. Continued use of services after changes constitutes acceptance of modified Terms.
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
These Terms, together with our Privacy Policy and any project-specific agreements, constitute the entire agreement between you and Twin Wicks Digital Solutions regarding our services.
If you have any questions about these Terms of Service, please contact us:
Email: support@twin-wicks.com
Website: https://twin-wicks.com
Location: Lake County, Illinois, United States
Twin Wicks Digital Solutions ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
We collect information that you voluntarily provide to us, including:
When you visit our website, we automatically collect certain information:
We may receive information about you from third parties, such as:
We use collected information for the following purposes:
We do not sell your personal information. We may share your information in the following circumstances:
We share information with third-party service providers who perform services on our behalf:
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
We may disclose information when required by law or to:
We may share information with third parties when you provide explicit consent.
Cookies are small text files stored on your device that help us provide and improve our services.
You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.
We implement appropriate technical and organizational measures to protect your information:
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
We retain your information for as long as necessary to:
When information is no longer needed, we securely delete or anonymize it.
Depending on your location, you may have the following rights:
To exercise these rights, contact us at support@twin-wicks.com. We will respond within 30 days.
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable laws.
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including those outlined in Section 7 above.
Our website does not currently respond to "Do Not Track" signals from browsers.
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the updated policy.
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Email: support@twin-wicks.com
Website: https://twin-wicks.com
Location: Lake County, Illinois, United States
Data Protection Officer: For privacy-related inquiries, you may contact our Data Protection Officer at the email address above.
